Returns & Exchanges
At it Luggage, we want you to travel with confidence, which is why we offer a 28-day return policy for unused items in their original packaging. Whether you have changed your mind or need a different size, our process ensures a smooth transition for your travel gear.
Initiate Your Return
Log into your account portal or visit our returns center with your order number and email address to start the process.
Pack Your Luggage
Place the item back in its original box with all protective film and hangtags attached to ensure it arrives back safely.
Attach Shipping Label
Print your prepaid shipping label provided by our portal and securely tape it to the outside of the carton, covering any old labels.
Drop Off and Refund
Hand your package to the designated courier; once inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing